Central Location
Situated in the heart of Palma de Mallorca, close to Playa Ca'n Pere Antoni and Plaza Mayor, offering easy access to popular sights.
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Palma De Mallorca, ES
Puro Grand Hotel
Carrer del Forn de la Gl ria 5
5 stars · Guest score 9.3/10
About this hotel
Central Location Puro Grand Hotel is ideally located in the heart of Palma de Mallorca, offering easy access to popular attractions such as Playa Ca'n Pere Antoni and Plaza Mayor. Luxurious Amenities This 5-star hotel boasts air-conditioned rooms with modern facilities including flat-screen TVs, private bathrooms, and minibars. Guests can enjoy room service, a garden, and a bar for relaxation. Convenience and Comfort With a 24-hour front desk and a paid airport shuttle service, Puro Grand Hotel ensures a seamless stay for guests seeking convenience and comfort in Palma de Mallorca. Book your stay at Puro Grand Hotel now for a luxurious and hassle-free experience in Palma de Mallorca!
Highlights
Guest Comfort
Enjoy 24-hour front desk service, modern air-conditioned rooms, and amenities like minibars and room service for a seamless stay.
Luxurious Amenities
Relax in a garden, unwind at the bar, and benefit from modern facilities including flat-screen TVs and private bathrooms.
Facilities
- Pet bowls
- Pet basket
All 75 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Garden
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Allergy-free room
- Snack bar
- Public Bath
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Steam room
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Security alarm
- Walking tours
- Key card access
- Bike tours
- Mobile app for room service
- Temporary art galleries
- Stand-up comedy
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.4
Multiple guests described the hotel as spotless and consistently well presented; a minor comment noted some rooftop area issues (warm water in the small roof pool and occasional kitchen odour) but overall cleanliness is excellent.
- Service9.6
Staff repeatedly praised as friendly, helpful and attentive (welcome touches, nightly chocolates, very kind team). A few isolated negative interactions (unprofessional checkout staff, billing delays, and a missed spa preparation) reduced but did not outweigh the strong service sentiment.
- Location9.9
Many guests highlighted an excellent, central location within walking distance of Palma highlights; location is consistently described as a major strength.
- Room Quality9.0
Rooms described as spacious, modern and well presented with nice touches; some guests noted smaller rooms or noise/bright door area by rooftop level and repeated key-card issues for one guest.
- Amenities8.2
Amenities received mixed feedback: breakfast and spa/sauna were positive but there were concerns about the advertised pool (actually a beach club), tiny/very warm rooftop water feature, shuttle/beach club policy confusion and limited spa preparation which suggest room for improvement.
- Value for Money9.0
Generally seen as good value given location, service and breakfast quality; some frustration from guests regarding misleading beach club/shuttle policies and unexpected charges lowered perceived value for a minority.
- Food and Beverage9.8
Breakfast repeatedly described as superb with excellent selection and regional specialties; F&B impressions are very positive across multiple reviews.
- Overall Experience9.5
Overall stays are described as wonderful and memorable with many guests planning to return; a few isolated operational/policy issues tempered perfection but did not dominate the overall positive experience.
Guest reviews
The location, the interiors and the food were amazing! The rooftop cabanas were a nice touch after a day of site seeing.
The location, the interiors and the food were amazing! The rooftop cabanas were a nice touch after a day of site seeing.
Nothing in particular not to like, although I felt some of the staff could have been a bit more helpful at times.
He was totally thrilled. Beautiful decor, very cozy bed, nice staff, super delicious breakfast
He was totally thrilled. Beautiful decor, very cozy bed, nice staff, super delicious breakfast
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The location and the staff. The beach club is an absolute must!
The location and the staff. The beach club is an absolute must!
Location Style
Location Style
Staff weren’t very friendly or helpful
The hotel is a beautiful old building that has been adapted to maintain its architectural and historical charm with all the modern conveniences for guests. The location of the hotel is central to seeing some of Palma’s main visitor attractions such as the cathedral. It is also close to some amazing restaurants and great shops. Our bedroom suite was spacious with comfortable bed and seating area, plus a lovely small terrace area. The hotel reception areas are beautifully presented. The breakfasts were fantastic and offered a wide choice. The staff were very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend it.
The hotel is a beautiful old building that has been adapted to maintain its architectural and historical charm with all the modern conveniences for guests. The location of the hotel is central to seeing some of Palma’s main visitor attractions such as the cathedral. It is also close to some amazing restaurants and great shops. Our bedroom suite was spacious with comfortable bed and seating area, plus a lovely small terrace area. The hotel reception areas are beautifully presented. The breakfasts were fantastic and offered a wide choice. The staff were very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend it.
We liked it all.
Location and comfort
Location and comfort
The rooftop is too small and the pool is a tiny basin