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Almaty, KZ
Mercure Almaty City Center
53 Abylaikhan Avenue
4 stars · Guest score 9.1/10
About this hotel
Unique Design Inspired by Local Culture Experience a blend of modern comfort and traditional art at Mercure Almaty City Center. Each room showcases a unique design inspired by the local culture, offering a truly immersive stay. Gourmet Dining Options Indulge in a culinary journey at our hotel with a variety of dining choices. From international delicacies to local favorites, guests can savor exquisite meals at our à la carte restaurant and Buffet Room with stunning panoramic views. Rooftop Spa and Fitness Area Relax and rejuvenate at our rooftop spa and fitness area, offering a serene escape amidst the bustling city. Guests can enjoy complimentary access to unwind and stay active during their stay. Book your stay at Mercure Almaty City Center and immerse yourself in luxury and convenience.
Facilities
- Parking
- Free Parking
- Private parking
- Accessible parking
- Parking garage
All 86 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Sauna
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Snack bar
- Toilet with grab rails
- Emergency cord in bathroom
- Wine/champagne
- Airport drop off
- Airport pick up
- Fruits
- Steam room
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
There were mentions of cleanliness issues, such as worn-out furnishings and stains in the bathroom.
- Service9.9
Multiple reviews highlighted the exceptional service provided by the staff, particularly Sofia and Mark.
- Location9.9
The hotel is centrally located, making it convenient for guests to explore the city.
- Room Quality8.4
Comments pointed to issues such as outdated decor and uncomfortable pillows.
- Amenities8.4
Some amenities were praised, but there were specific complaints regarding the TV and A/C functionality.
- Value for Money8.9
While the overall experience was great, some guests suggested a lower night price.
- Food and Beverage9.4
Breakfast received high praise, though the bar service had a negative incident reported.
- Overall Experience9.4
Overall positive experiences were noted, despite some minor complaints.